Returns & Exchanges

At City Beauty, we want you to feel confident in your skincare journey, which is why we offer a 60-day money-back guarantee on all products. If you are not completely satisfied with your results, we make the return process simple and hassle-free.

1

Initiate Your Request

Contact our customer support team via email or our online portal with your order number to request a Return Merchandise Authorization (RMA) number.

2

Pack Your Items

Securely place the items in their original packaging, ensuring all bottles or jars are tightly sealed to prevent damage during transit.

3

Ship It Back

Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location.

4

Receive Your Refund

Once our warehouse receives and inspects your return, we will process a full refund to your original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing